Children
Due to liability reasons and the nature of our services, we ask our clients to make proper childcare arrangements for infants and young children who require supervision. Exception: infants in a bucket seat can be brought in the treatment room.

Injectables

Please note that our clinic provides injectable treatments only to clients 18 years of age or older.

 

Scheduling
We use Jane App as our online booking system. We require a valid credit card to secure any service(s). Rest assured, we will only charge the credit card on file if the appointment is missed or cancelled within twenty-four (24) hours. 
 

Please note: To help us maintain an efficient schedule and ensure availability for all clients, we reserve the right to restrict online booking access for clients who make frequent or excessive changes to their appointments that significantly impact clinic operations. In these cases, future appointments may need to be scheduled directly with the clinic.

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Online modifications to an existing appointment, including rescheduling, can be made through Jane App up to forty-eight (48) hours before your appointment. If you need to make a change between twenty-four (24) and forty-eight (48) hours before your appointment, please contact the clinic directly for assistance. Changes or cancellations made within twenty-four (24) hours are subject to our cancellation policy and applicable fee.
 

If you do not have a credit card, you may contact us and we will send you an invoice for a 50% deposit that can be sent via Interac e-transfer. We will only book your appointment(s) once the payment is received. If you have not received an email confirmation, your appointment is not complete. A reminder email is sent forty-eight (48) hours prior to your appointment start time, and text reminders can be scheduled via your account settings.

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Cancellations/No-Show Fee
When booking with us, we reserve the necessary time to prepare our treatment room for your visit.

• Cancellations or missed appointments: If you cancel or miss an appointment with less than 24 hours’ notice, a 50% fee will be charged for all booked services.

• Consultations & Follow-ups: A flat fee of $25 applies.

• Injectable appointments: A flat fee of $50 applies.

We appreciate your understanding and cooperation, which allows us to provide exceptional service to all our clients.

that are cancelled or missed. If for any reason a credit card declines, an electronic invoice is sent to the email address on file and must be paid within twenty-four (24) hours. Failure to provide payment will result in the account being sent to our collections agency: Dixon Commercial Investigators.
 
Late Arrivals
We must be notified as soon as possible if you will be arriving later than scheduled. Keep in mind that no extra time will be allocated to your appointment and the full amount is still due. If we are not contacted within fifteen (10) minutes of the start time, the appointment is considered a no-show and the 50% fee is immediately charged.
 
Methods of Payment
The following methods of payment are accepted and due before leaving our clinic: cash, Interac, Visa, Mastercard & American Express, Apple Pay. We do not accept cheques. Etransfers are only accepted for deposits or if you would like to pay your visit ahead of time.